Refund and Return Policy

At Our Store, we want you to be completely satisfied with your purchase. If you have any issues with your order, please review our refund and return policy below:

Refund Policy:

• We offer a full refund on items returned within 30 days of purchase.
• To be eligible for a refund, the item must be unused and in the same condition as when you received it.
• Refunds will be issued to the original payment method used during the purchase.

Return Policy:

• If you wish to return an item, please contact our customer service team within 14 days of receiving your order.
• Items must be returned in their original packaging and in unused condition.
• Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part.

How to Initiate a Refund or Return:

• Contact our customer service team at [customer service email or phone number] to initiate the refund or return process.
• Provide your order number and details about the item you wish to return.
• Our team will guide you through the return process and provide any necessary instructions.

Exchanges:

• Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item, please return the original item for a refund and place a new order.

If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us. Your satisfaction is our priority.

This refund and return policy is effective as of [insert date]. We reserve the right to update or modify this policy at any time.

Thank you for shopping at Our Store.